Support Policy:
You can contact our support team through:
📧 Email: [Your Support Email]
📱 WhatsApp: [Your WhatsApp Number]
🕒 Support Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM IST]
We aim to respond within 24–48 business hours.
We assist with:
Order confirmation issues
Payment-related queries
Tracking information
Delivery delays
Address correction (before dispatch)
Please provide your Order ID for faster assistance.
If you experience any of the following:
Damaged packaging
Wrong product delivered
Missing items
Please contact us within 48 hours of delivery with:
Clear photos of the product
Order number
Description of the issue
Our team will review and resolve the issue promptly.
Support for refunds and replacements is handled as per our Return & Refund Policy.
If approved, refunds will be processed to the original payment method within 5-10 business days.
For product usage questions:
Always supervise your dog while chewing
Choose the correct chew size based on your pet
Ensure fresh water is available
If your pet has allergies or medical conditions, consult a veterinarian before introducing new treats.
We may not be able to assist with:
Issues reported after 48 hours of delivery
Products damaged due to improper storage
Incorrect size selection by the customer
Minor packaging variations that do not affect product quality
We maintain respectful communication with all customers.
Any abusive or inappropriate behavior may result in refusal of service.
Paw-er reserves the right to update this Support Policy at any time.
Changes will be reflected on this page.
For assistance, reach out to:
Paw-er Support Team
📧 [Insert Email]
📱 [Insert WhatsApp]
📍 [Insert Business Address]
