Shipping Policy:

1. Order Processing Time
  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sales or high-demand periods, processing may take slightly longer.


2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

Delivery timelines may vary depending on your location and courier service availability.


3. Shipping Charges
  • Shipping charges (if applicable) will be calculated at checkout.

  • Free shipping may be offered on selected orders or promotions.

Any promotional free shipping terms will be clearly mentioned on the website.


4. Order Tracking

Once your order is dispatched:

  • You will receive a tracking ID via email or SMS.

  • You can track your shipment through the courier partner’s website.

If you do not receive tracking details within 48 hours of order confirmation, please contact us.


5. Incorrect Address

Customers are responsible for providing accurate shipping details.

Paw-er is not responsible for delays or failed deliveries due to:

  • Incorrect address

  • Incomplete contact details

  • Unavailability at delivery location

Reshipping charges may apply in such cases.


6. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Remote location accessibility

Paw-er is not liable for delays caused by third-party logistics partners.


7. Damaged Packages

If your package arrives damaged:

  • Do not discard the packaging.

  • Take clear photos immediately.

  • Contact us within 48 hours of delivery.

We will assist you in resolving the issue as quickly as possible.


8. International Shipping 

International shipping timelines and charges may vary based on destination and customs clearance.
Customers are responsible for any applicable customs duties or import taxes.


9. Contact for Shipping Queries

For any shipping-related assistance, contact:

Paw-er Support Team
📧 [Insert Email Address]
📱 [Insert WhatsApp Number]
🕒 Support Hours: [Insert Working Hours]

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