Frequently Asked Questions (FAQ):

1. What are Paw-er dog chews made of?

Our chews are made from high-quality, natural ingredients designed to provide long-lasting enjoyment for your dog.
They are free from harmful additives and artificial preservatives.


2. Are these chews safe for all dogs?

Yes, our chews are safe when given under supervision.
Always choose the appropriate size for your dog and ensure fresh drinking water is available.

If your dog has allergies or medical conditions, consult your veterinarian before introducing new treats.


3. How do I choose the right chew size?

Select the chew size based on your dog’s:

  • Breed

  • Weight

  • Chewing strength

If unsure, feel free to contact our support team for guidance.


4. How long does delivery take?
  • Cities: 3–5 business days

  • Other locations: 4–7 business days

Delivery timelines may vary depending on your location.


5. What payment methods do you accept?

We accept:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallet Payments

  • Cash on Delivery (if available)

All transactions are securely processed.


6. Can I cancel or modify my order?

Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.

Please contact us immediately with your Order ID if you need assistance.


7. What if I receive a damaged or wrong product?

If your order arrives damaged or incorrect:

  • Contact us within 48 hours

  • Share your Order ID

  • Send clear photos of the product

We will review and assist you promptly.


8. Are your products returnable?

Due to hygiene reasons, pet consumables are generally non-returnable unless damaged or incorrect.

Please refer to our Return & Cancellation Policy for full details.


9. Do you offer bulk or wholesale pricing?

For bulk or partnership inquiries, please contact us via email or WhatsApp.


10. How can I contact Paw-er support?

📧 Email: [Insert Email]
📱 WhatsApp: [Insert Number]
🕒 Support Hours: [Insert Hours]

We aim to respond within 24–48 business hours.

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